If you've tried to run a forklift service operation on ServiceTitan, Jobber, or any of the other field service platforms out there, you've probably noticed the same thing: it sort of works, but the fit is never quite right. You end up adapting your workflow to the software instead of the other way around.

That gap is why we built TorqueDesk.

The Problem With Existing Software

The major field service platforms are designed for trades — HVAC, plumbing, electrical. They're good at what they do. But their model of the world is: a customer has a location, and you send a tech to that location to do work.

For forklift service, the model is different. A customer might have one location with 12 machines of 5 different makes and models. You're tracking work by machine, not by address. The safety inspection checklist for a propane counterbalance forklift is completely different from the checklist for a reach truck or an order picker. Maintenance intervals are based on engine or operating hours, not calendar dates.

None of that maps cleanly onto software built for an HVAC company.

What Makes Forklift Service Different

Machines are the primary entity, not addresses. Every work order, every inspection, every maintenance record is linked to a specific machine — identified by make, model, and serial number. A customer's fleet might move between their facilities. Machines get bought and sold. The history needs to follow the machine.

Safety inspections are machine-type specific. What you inspect on a propane counterbalance is not what you inspect on an electric pallet jack. The checklist items, the critical-vs-advisory categorization, the regulatory requirements — they differ by machine type. A generic inspection form doesn't cut it.

Maintenance tracking runs on hours. Engine hours or operating hours, not weeks or months. A machine running double shifts needs its oil changed on a different schedule than one running a few hours a day. When your software doesn't understand hours-based maintenance, you're either over-servicing or under-servicing.

Invoicing needs to know about machines. When a customer has multiple units and some of them are under a maintenance contract, the invoice needs to clearly show which machine, what work, what's covered, what isn't. Line items that just say "forklift service" aren't useful to anyone.

What TorqueDesk Does Differently

Work orders link to machines. When you open a work order, you see the machine's full history — previous work, past inspections, parts that have been replaced. You're not starting from scratch every time.

Inspections are built around machine types. The checklist for a reach truck is a reach truck checklist. The system knows which items are critical and which are advisory. Inspection certs track expiry dates so you can stay ahead of renewals.

Maintenance scheduling runs on hours. Set the interval, log the hours, and the system tells you what's coming due. Not based on a calendar guess — based on actual operating data.

Invoicing knows which machine the work was done on, what parts were used, and how labour is being applied. Work orders close and flow to invoicing without manual re-entry.

Who It's For

TorqueDesk is for forklift and powered industrial vehicle service companies. Shops that maintain and repair counterbalance forklifts, reach trucks, order pickers, pallet jacks, and related equipment. Companies doing preventive maintenance programs, safety inspections, and repair work across customer fleets.

If you're still running on spreadsheets, paper work orders, or a field service platform that wasn't built for this industry — we'd like to show you what purpose-built looks like.